This Privacy Policy explains how UK City Resort Hotel ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website, use our services or interact with us. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
UK City Resort Hotel is the data controller for the personal information collected through this website. Our registered address is 12 Crown Street, London EC1A 1BB, United Kingdom. For data protection enquiries, contact us at supp@ukcityresorthotel.top.
2. What Information We Collect
2.1 Information You Provide
- Name, email address and telephone number (via enquiry forms)
- Booking and reservation details
- Payment information (processed securely by third-party payment processors — we do not store card details)
- Age verification confirmation
- Communications and correspondence with us
2.2 Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on the site
- Referral source
- Cookie data (see our Cookie Policy)
3. How We Use Your Information
We use your personal data for the following purposes:
- To process reservations, bookings and enquiries
- To provide and improve our services
- To communicate with you about your booking or enquiry
- To comply with our legal obligations (including age verification requirements)
- To send you marketing communications where you have provided consent
- To analyse website usage and improve user experience
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual necessity: to fulfil a reservation or service agreement
- Legal obligation: including compliance with UK licensing and data protection law
- Legitimate interests: improving our services and communicating with guests
- Consent: for marketing communications
5. Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Booking records are retained for 7 years to comply with financial reporting obligations. Marketing data is retained until consent is withdrawn.
6. Sharing Your Data
We do not sell your personal data. We may share data with trusted third parties for specific purposes:
- Payment processors (PCI DSS compliant)
- Email service providers
- Analytics providers (in anonymised form where possible)
- Legal and regulatory authorities where required by law
7. Your Rights
Under UK GDPR, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
To exercise any of these rights, contact us at supp@ukcityresorthotel.top. We will respond within 30 days.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website uses HTTPS encryption throughout.
9. Cookies
We use cookies on this website. Please see our Cookie Policy for full details of the cookies we use and how to manage them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes acceptance of the updated policy.
11. Contact & Complaints
For any privacy-related questions, contact us at supp@ukcityresorthotel.top or write to: Data Protection, UK City Resort Hotel, 12 Crown Street, London EC1A 1BB.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.